FAQs
FAQs
How do I choose the right mobility aid or disability equipment?
We offer a wide range of mobility products, including walkers, rollators, wheelchairs, mobility scooters, and bathroom aids. If you're unsure which item suits your needs, contact our team for a free consultation. We also support NDIS participants and their carers in making informed choices based on their plan goals and functional needs.
Are your mobility products suitable for both indoor and outdoor use?
Yes. Most of our items, including mobility scooters, power wheelchairs, and shower chairs, are designed for safe use in various environments. Check each product page for specific indoor/outdoor suitability, user weight limits, and terrain compatibility.
Can I buy mobility aids online with my NDIS funding?
Yes! We accept NDIS payments for self-managed and plan-managed participants. Simply choose your items, and we’ll provide a tax invoice for you or your plan manager. We're not yet a registered NDIS provider, so agency-managed funding cannot be used at this time.
Do mobility aids and disability equipment attract GST?
Many of our assistive technology and medical aids are GST-free under ATO rulings. Eligible items will show "GST-free" on the product page. If unsure, feel free to ask—we’re happy to clarify for NDIS plan budgets or tax purposes.
Do you ship disability equipment Australia-wide?
Yes, most items are available for nationwide shipping. Some bulky products, like mobility scooters and power chairs, are only available for purchase and pickup in South Australia due to freight limitations. This is noted on each product page.
Can you deliver and set up my mobility equipment at home?
We offer in-home delivery and setup across Greater Adelaide for selected equipment, including scooters, beds, and lift chairs. This service is invaluable for older Australians and NDIS participants who need support unpacking or assembling equipment.
How long does delivery take?
We aim to dispatch orders within 1–2 business days. Delivery times vary by location:
- Metro areas: 3–7 business days
- Regional/remote areas: Up to 10 business days
Tracking info is provided once your order ships. - Interstate: Up to 14 business days.
* Tracking info is provided once your order ships.
What is your returns policy for mobility and medical aids?
We accept returns on most unopened items within 14 days. Some hygiene products (e.g., toilet aids) and customised equipment may be non-returnable.
Please review our Returns & Refunds Policy or contact us before making a purchase.
Is warranty included on all products?
Yes. Most products come with a minimum 12-month manufacturer warranty, and many offer more extended coverage. Warranty terms are listed on each item’s page.
What if my item is faulty or damaged on arrival?
Contact us within 48 hours of delivery. We’ll arrange a prompt replacement, refund, or repair in line with Australian Consumer Law and our warranty policy.
Do you provide servicing or repairs for mobility equipment?
Yes. For clients in Adelaide and its surrounding suburbs, we offer after-sales service on scooters, power chairs, and other equipment. Book a service via our contact page or call our support line.
