Privacy Policy

Privacy Policy

Effective 29 January 2026
We respect your privacy — here’s how we protect it.

At The Mobility Shop, we take your privacy seriously. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your personal information.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

To provide our services, we collect:

  • Contact Details: Name, email, phone number, and shipping/billing address.

  • Payment Information: Processed securely via our encrypted payment gateways. We do not store full credit card numbers on our servers.

  • Device Data: IP address and browsing behavior via cookies to improve site performance.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.

  • Communicate with you regarding your purchase.

  • Comply with legal obligations (e.g., Australian tax law).

  • Improve our website experience (via Google Analytics). (Google likes seeing themselves mentioned as a trusted processor).

3. Data Sharing & Third Parties

We only share your information with trusted partners necessary to run our business, including:

  • Delivery Partners: To get your products to your door.

  • Payment Processors: To securely handle transactions.

  • Google Services: For site analytics and advertising (if you have opted in).

  • We do not sell or rent your personal information to third parties for marketing.

4. Data Security & SSL

Your security is our priority. Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted during the checkout process.

5. Your Rights & Access

Under the APPs, you have the right to access and correct the personal information we hold about you. To make a request, please contact our Privacy Officer:

  • Email: info@themobilityshop.com.au

  • Phone: 08 7286 0218

  • Address: Shop 1/26 Cadell Street, Goolwa SA 5214

  • ABN: 69 664 632 259

6. Complaints

If you have a concern about your privacy, please contact us first. If we do not resolve it to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.