Effective January 2026

At The Mobility Shop, we want you to feel confident and satisfied with your purchase. Our policies are designed to be fair, transparent, and fully compliant with Australian Consumer Law. This policy applies to all purchases made in-store or online at www.themobilityshop.com.au.

1. 14-Day Return Window

Please choose your products carefully. If you wish to return an item for a change of mind or incorrect selection, you must notify us and initiate the return process within 14 days of receiving your order.

To be eligible for a return:

• Items must be in their original, unopened, and undamaged packaging.

• Items must be in a 100% resalable condition.

• Customised or special-order items are generally excluded from change-of-mind returns.

Important Note on Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law.

If a product has a serious or latent fault, you may still be entitled to a remedy beyond the 14-day period. Consumer guarantees apply regardless of any store policy, and they cannot be excluded or restricted by us.

We encourage you to contact us if you believe your item does not meet the expected quality, performance, or description.

2. Restocking Fee

All change-of-mind returns are subject to a 20% restocking fee. This fee covers the cost of inspection, repackaging, and administrative processing. The fee will be deducted from your final refund amount. Note: This fee does NOT apply to items that are proven to be faulty or defective.

3. Return Shipping Costs

• Change of Mind: The customer is responsible for all costs associated with returning the item to our Goolwa location.

• Faulty/Damaged Items: If an item is confirmed to be faulty or was damaged in transit, The Mobility Shop will cover all return shipping costs and provide a repair, replacement, or full refund.

4. Faulty Products and Warranty

If a product is defective or does not meet the “Consumer Guarantees” under Australian Consumer Law, we will help fix it:

• Please notify us of any faults within 14 days of noticing the defect.

• If a major fault is confirmed, you are entitled to a replacement or a full refund.

• For minor faults, we may choose to repair the item within a reasonable timeframe.

5. Refund Processing Time

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the funds to appear in your account.

6. Proof of Purchase

We cannot process returns, repairs, or refunds without a valid proof of purchase. This includes:

• Your Tax Invoice (emailed at the time of purchase).

• A digital or physical receipt.

Contact Us to Initiate a Return

If you need to return an item or request a repair, please contact our team:

• Email: info@themobilityshop.com.au

• Phone: 08 7286 0218

• Business Address: Shop 1/26 Cadell Street, Goolwa SA 5214

• Legal Entity: MEDIMECS PTY LTD

• ABN: 69 664 632 259