Terms and Conditions

Terms and Conditions

Welcome to The Mobility Shop. By using this website, you agree to the terms set out below. These terms apply to all visitors, customers, and users of our website, and they govern your use of our products, services, and content.

  1. General Use
  • The content on this website and in our catalogues is provided for general information only.
  • We reserve the right to modify or remove content at any time without notice.
  • While we aim for accuracy and reliability, we do not guarantee that all information is up-to-date or error-free.
  1. Product Information
  • Product images, descriptions, specifications, and pricing are subject to change without notice.
  • Availability may vary by region or supplier.
  • It is your responsibility to ensure that the products or services you purchase meet your individual needs and intended use.
  1. Pricing & Payment
  • All prices are shown in Australian dollars (AUD) and include GST unless stated otherwise.
  • We accept a range of secure payment options online.
  • Payment must be completed before your order is processed and dispatched.
  1. Shipping & Delivery
  • We ship across Australia. Delivery timelines vary based on product availability and location. Free or discounted shipping offers will be clearly communicated and apply only during specified periods. Full delivery terms, including any regional restrictions, can be found in our Shipping Policy. PO Boxes are not accepted.
  • Delivery timelines vary based on product availability and location.
  • Free or discounted shipping offers will be clearly communicated and apply only during specified periods.
  • Full delivery terms can be found in our Shipping Policy.
  1. Refunds, Returns & Repairs
  • We want you to be satisfied with your purchase. If there’s an issue, we’ll help resolve it fairly.
  • We don’t offer refunds for change of mind or incorrect selections, but we comply fully with Australian Consumer Law for defective goods.
  • We want you to be satisfied with your purchase. If there’s an issue, we’ll help resolve it fairly. We comply fully with Australian Consumer Law for defective goods. Please see our full Refund, Return and Repair Policy for details on our 14-day return window and 20% restocking fee.
  1. Intellectual Property
  • All content on this site — including design, layout, text, graphics, logos, images, and software — is owned or licensed by The Mobility Shop.
  • You may not reproduce, copy, or exploit any material for commercial purposes without our written consent.
  • Trademarks not owned by us are acknowledged.
  1. Third-Party Links
  • This site may include links to third-party websites for additional information.
  • These links do not indicate our endorsement. We are not responsible for their content, security, or privacy practices.
  1. Linking to Our Website
  • You must not create a link to this website from another website or document without prior written consent from The Mobility Shop.
  1. Limitation of Liability
  • Use of this website is at your own risk. To the maximum extent permitted by law, we exclude all liability for any loss, damage, or injury arising from use of this site or reliance on its content.
  • This includes any technical issues, delays, or inaccuracies.
  1. Privacy
  • We are committed to protecting your personal information.
  • Please read our Privacy Policy for full details on how we collect, store, and use your data.
  1. Governing Law
  • These terms are governed by the laws of South Australia, Australia.
  • Any disputes will be resolved in the courts of South Australia.
  1. Contact Us

If you have any questions or concerns about our terms, policies, or anything else on our site, contact us:

Phone
08 7286 0218

Email
 info@themobilityshop.com.au

Address
Shop 1/26 Cadell Street, Goolwa SA 5214

ABN:  69 664 632 259

 

Equipment Hire - Terms and Conditions

By hiring equipment from The Mobility Shop, you agree to the following terms and conditions. These terms are designed to keep the hire process simple, fair, and safe for everyone.

1. Equipment Hire

The equipment remains the property of The Mobility Shop at all times. The customer is responsible for the equipment from the time it is delivered or collected until it is returned and inspected by The Mobility Shop. Similar provisions are commonly used in equipment hire agreements.

2. Hire Period

The hire period begins on the agreed hire start date and continues until the equipment is returned or collected. Additional hire charges may apply if equipment is not returned by the agreed return date.

3. Use of Equipment

The customer agrees to:

  • Use the equipment only for its intended purpose.
  • Follow all operating instructions provided.
  • Ensure the equipment is used safely and appropriately.
  • Not lend, sell, modify, or transfer the equipment to another person without approval.
4. Care of Equipment

The customer must keep the equipment clean, secure, and in good condition during the hire period. The equipment should be stored safely when not in use.

5. Damage, Loss or Theft

Any loss, theft, accidental damage, or misuse of the equipment must be reported to The Mobility Shop immediately. The customer may be responsible for repair or replacement costs where damage or loss occurs due to negligence, misuse, theft, or failure to take reasonable care. Similar responsibilities are commonly included in equipment hire terms. 

6. Faults and Maintenance

If the equipment develops a fault during the hire period, please contact The Mobility Shop immediately. Customers must not attempt to repair, alter, or modify the equipment.

7. Delivery and Collection

Where delivery or collection services have been arranged, someone must be available at the agreed location and time. Additional fees may apply if delivery or collection needs to be rescheduled.

8. Cleaning Charges

Equipment should be returned in a reasonable clean condition. Additional cleaning fees may apply where excessive cleaning is required.

9. Payment

Hire fees, delivery fees, deposits, and any additional charges must be paid in accordance with the agreed payment terms. Outstanding balances may delay future hires.

10. Cancellation

Equipment hire bookings may be cancelled prior to delivery or collection. Cancellation fees may apply where equipment has already been prepared, delivered, or reserved specifically for the customer.

11. Liability

The Mobility Shop is not responsible for any injury, loss, or damage resulting from the incorrect use, misuse, or unauthorised modification of the equipment.

12. Acceptance

By submitting an equipment hire request, signing a hire agreement, or accepting delivery of equipment, the customer confirms that they have read, understood, and agree to these Terms & Conditions.

The Mobility Shop reserves the right to update these Terms & Conditions from time to time without prior notice.

Last Updated: July 2026