Shipping Policy

Shipping Policy – The Mobility Shop

Effective January 2026

This Shipping Policy applies to all orders placed with MEDIMECS PTY LTD (ABN: 69 664 632 259) trading as The Mobility Shop. We are committed to delivering your mobility aids and equipment safely and efficiently across Australia.

1. Shipping Areas

We ship to most locations within Australia. Shipping costs and delivery availability are calculated at checkout based on the size, weight, and destination of the items.

2. Order Processing (Handling Time)

  • Handling Time: Orders are typically processed and dispatched within 1–2 business days (Monday to Friday) after payment is confirmed.

  • Orders placed on weekends or South Australian public holidays will be processed on the next available business day.

3. Delivery Timeframes (Transit Time)

Once dispatched, the estimated transit time is:

  • Standard Delivery: 7–14 business days.

  • Please note that delivery to regional or remote areas may take slightly longer depending on courier capacity.

  • Note: Total delivery time = Handling Time + Transit Time.

4. Shipping Costs

  • Calculated at Checkout: Shipping fees are transparently displayed in your cart before you finalize your purchase.

  • Bulky Goods: Large items (e.g., mobility scooters, electric wheelchairs) may require specialized couriers. Any additional requirements will be communicated clearly.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier’s tracking portal. Please allow 24 hours for the tracking information to update.

6. Delivery Issues & Damaged Goods

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of the expected delivery date or receipt of the item. We will work with the courier to investigate and provide a resolution (repair, replacement, or refund) in accordance with our Refund, Return and Repair Policy.

Contact Us

For any shipping-related enquiries, please contact our team: